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Accessibility Standard for Client Service

Collins Barrow Ottawa LLP and Eastern Ontario Taccx Services LP is committed to excellence in serving all clients including people with disabilities.  We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other clients.  Our client service policies and procedures will be in keeping with the principles of independence, dignity, integration and equality of opportunity.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Assistive Devices

Assistive devices may be used by clients to access our goods and services.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.  If a service animal is excluded by law from our premises, we will ensure that alternative means are available to enable the person with a disability to access our goods and services.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.  At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the premises.

Notice of Temporary Disruption

We will make reasonable efforts to provide notice in the event of a planned or unexpected disruption in the facilities or services where we have control over such facilities or service.  The notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be posted on the main level of our premises at 301 Moodie Drive, Ottawa, ON  K2H 9C4 as well our website  ottawa.collinsbarrow.com.

Training for staff

We will provide training to employees and others who deal with the public or other third parties on our behalf. 

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the client service standard;
  • Information regarding our policies, practices and procedures relating to client service standards;
  • How to interact and communicate with people with various disabilities;
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person;
  • What to do if a person with a disability is having difficulty in accessing our services.

This training will be provided to new staff as soon as practical after an individual assumes responsibility related to the public.

Staff will also be trained when changes are made to our plan.

Feedback process

We welcome feedback as it encourages continuous service improvements.  Clients who wish to provide feedback on the way Collins Barrow Ottawa LLP and Eastern Ontario Taccx Services LP provides goods and services to people with disabilities they can provide this feedback via email at clientservice@collinsbarrow-ottawa.com, in writing or by telephone.

Modification to this and other policies

Any policy of Collins Barrow Ottawa LLP and Eastern Ontario Taccx Service LP that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Documentation

Documents required by the Accessibility Standards for Client Service are available upon request.  When providing a document to a person with a disability, we will work with the individual to determine options in order to provide the document or the information obtained in the document in a format that takes the person’s disability into account.